Bridal Chateau

Reviews about Bridal Chateau

• Tiffany Mitchell

  May, 31 2018
  ★ ☆ ☆ ☆ ☆
  Terrible experience. The owner Esther was extremely nice and helpful until I realized she was trying to take advantage of me. I went there for a trunk show and she knew that I wanted a specific dress in the trunk show so she knew the amount of money I was willing to spend for the right dress even though I was extremely stretching my budget to make it work. She insisted that I also tried on another dress that she had in the window and kept telling me when I had it on how it was the dress for me not the one I came there for and then wouldn't let me try on any of the other trunk show dresses telling me they just wouldn't compare to the one from the window. Once she realized I liked the dress from the window just as much as the one I went there for she told me it was the same price as the trunk show dress and she would honor the 10% trunk show discount on the dress even though it wasn't apart of the trunk show. I left and did my homework on the dress from the window only to find out that it was significantly less than what she was trying to charge me. When I confronted her on it she told me she could sell it to me for $1800 less than she originally quoted me! Why wasn't I quoted that in the first place? She never expected that I would do my homework and just thought I would buy it from her without price shopping. She figured if I was willing to spend a certain amount on the one dress than why not get that amount out of me for a cheaper dress so she could make a bigger profit. Big mistake Esther! I won't do business with people like that especially since I explained to her that I drove to her bridal shop 2 hours from my house because the bridal shop a 1/2 hour from my house who carried the same designer that I was there to see provided bad customer service because they never returned calls or emails. She said she prided herself in her customer service and taking care of her brides. She knew I was over budget and still tried to take advantage of me not take care of me! The joke is on her because I bought the dress that was in her window that she introduced me to from another bridal salon that was honest and had fair prices!
• Shante Rainey

  Feb, 06 2018
  ★ ★ ★ ★ ★
  I came there hopeless and upset that I couldn't find my bridal party dresses. Esther and Laura were both amazing. I ended up walking out of there with six bridal party dresses/ three flower girl dresses and a dress for my daughter and grandma. Not to mention accessories. Thanks again Esther for making one of my most important occasion special. Youletta
• Talia Rosenstrauch

  Dec, 08 2017
  ★ ★ ★ ★ ★
  So accommodating, they really work with your budget and are really helpful overall

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